Return & Refund Policy
Rohit Garment Return & Exchange Policy
(Effective as of September 2024)
Note: Rohit Garment (hereafter referred to as “RG”)
At RG, we prioritize offering a seamless shopping experience. Our return and exchange policy ensures that all concerns are handled efficiently. Please review the guidelines below to understand our procedures.
Return & Exchange Period:
- We offer a 7-day window for hassle-free exchanges and returns from the date of delivery, provided your PIN code is serviceable.
- Pick-up will be attempted twice. If unsuccessful, you will need to send the shipment back to our company address. Reverse pick-up availability depends on serviceable PIN codes.
- Ensure the returned product is in the same condition as it was shipped. If the item shows signs of usage or is returned in poor condition, an exchange or refund will not be processed.
Refunds for Prepaid Orders:
- Refunds for prepaid orders will be processed via bank transfer within 10 days after the product passes our quality check.
- Shipping charges are non-refundable for both COD and prepaid orders.
- Once the product passes the quality check, bank transfers will be processed via IMPS or NEFT, and the transaction details will be shared within 48 hours of processing.
- Bank Account Details: The bank account details provided by the customer will be considered final. Any errors in these details will not be RG's responsibility.
- Payment made by credit cards will be refunded to the source of payment.
Refunds for COD Orders:
- For COD orders, a coupon code equivalent to the order value (after deductions, if applicable) will be issued within 5 working days from the return pick-up date.
- Shipping charges are non-refundable for both COD and prepaid orders.
- The coupon code will be valid for 1 year and can be used in a single transaction or the customer can take a refund in their bank account by providing the bank account details on the website.
- Bank Account Details: The bank account details provided by the customer will be considered final. Any errors in these details will not be the responsibility of RG.
Return Process:
- Initiate a Return Request: Visit our website and fill out the return request form.
- Upload an Image: Provide an original image of the product with tags intact (website screenshots are invalid).
- Return Pick-Up: Our team will arrange for a return pick-up. If your PIN code is non serviceable, you will need to self-ship the product to our warehouse.
- Quality Check: After receiving the product, we will conduct a quality check. If the product passes the check, a coupon code will be issued. No coupon will be provided for damaged products caused by the user.
- Once the product passes the quality check, the customer will be allowed to share his/her bank account details on the website. bank transfers will be processed via IMPS or NEFT, and the transaction details will be shared within 48 hours of processing.
Note Bank Account Details The bank account details provided by the customer will be considered final. Any errors in these details will not be the responsibility of RG
Return Pick-Up Fee:
- A shipping fee will be charged for return pick-ups and deducted from the coupon code value or if the customer wants their money back to their bank account refund will processed after deductions.
- For multiple-item orders, the charge for return pick-ups applies per item.
- No fees apply for wrong or damaged products.
Important Notes:
- Missing Items: An unedited video of the parcel being opened is required to report missing items.
- No Returns or Exchanges for Flash sale offer: Products purchased during the flash sale period are non-returnable and non-refundable unless the customer has received damaged or missing items in the packet and the issue is reported within the return window.
Contact Us:
For any queries or issues related to returns, reach us at:
- Email: support@realizefashion.com (Monday-Friday, 10 AM - 6 PM)
NOTE: The courts in Mumbai shall only have exclusive jurisdiction to resolve any disputes.